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Field Service Engineer

Date: Nov 18, 2020

Location: Baton Rouge, LA, US, 70801

Company: Agfa-Gevaert NV

<span style="font-family:"Times New Roman",serif">Responsible for properly managing customer accounts assigned by providing the hardware/software maintenance of standalone Agfa products and/or associated peripheral equipment.  Major responsibilities center on implementing timely, effective installation and repair services as well as ensuring customer satisfaction and the active promotion of all company offerings.

 

<span style="font-family:"Times New Roman",serif">Responsibilities:

<span style="font-family:"Times New Roman",serif">Responsible for the installation and repair of assigned Agfa products, to include safety verification of electrical and environmental factors at customer site, testing of product to ensure functional operation, verification of operating performance with customer, and review of the basic operational functions with the customer to meet our training obligation at installation.

  • <span style="font-family:"Times New Roman",serif">Performs preventive maintenance and repair functions on assigned SMA, courtesy visits as required, and time & material accounts.
  • <span style="font-family:"Times New Roman",serif">Maintains regular communications with Regional Manager to provide prompt escalation to difficulties and ensure customer satisfaction.
  • <span style="font-family:"Times New Roman",serif">Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures; documentation must be legible and neat.
  • <span style="font-family:"Times New Roman",serif">Responsible for parts ordering and returning repairable spare parts components.
  • <span style="font-family:"Times New Roman",serif">Ensures the service ready condition of service aids, tools and diagnostic equipment.
  • <span style="font-family:"Times New Roman",serif">Maintains close contact with scheduler to meet all response time and uptime commitments. 
  • <span style="font-family:"Times New Roman",serif">Promotes all Agfa offerings (i.e. System Maintenance Agreements, Professional Services, Products)
  • <span style="font-family:"Times New Roman",serif">Understand and adhere to all safety policies on the job and while driving company vehicle.
  • <span style="font-family:"Times New Roman",serif">Quickly ascertain customer demeanour and personality and be able to interact effectively.
  • <span style="font-family:"Times New Roman",serif">Engage with other Agfa employees and be able to work effectively with different skill-sets, emotions and motives.
  • <span style="font-family:"Times New Roman",serif">Demonstrate company loyalty and consciously make decisions that are fiscally responsible and prudent
  • <span style="font-family:"Times New Roman",serif">Be resourceful and creative but work without supervision while staying motivated.
  • <span style="font-family:"Times New Roman",serif">Incumbent serves as onsite conduit to Agfa management and Sales for customer issues:  sales needs, political environment, staff changes, etc.

 

<span style="font-family:"Times New Roman",serif">Education:

  • <span style="font-family:"Times New Roman",serif">Minimum of an Associate’s degree in electronics technology or equivalent.

 

<span style="font-family:"Times New Roman",serif">Experience:

  • <span style="font-family:"Times New Roman",serif">Minimum 2-3 years’ experience in a high-tech field, printing, publishing, and/or inkjet environment. 

 

<span style="font-family:"Times New Roman",serif">Specific skills:

  • <span style="font-family:"Times New Roman",serif">Communications both written and verbal
  • <span style="font-family:"Times New Roman",serif">Problem Analysis & Judgment
  • <span style="font-family:"Times New Roman",serif">Self-awareness and self-motivating
  • <span style="font-family:"Times New Roman",serif">Know the Graphics, Inkjet, Printing/Publishing Market
  • <span style="font-family:"Times New Roman",serif">Know customer service & support principals
  • <span style="font-family:"Times New Roman",serif">Know the understand remote diagnostics
     


Nearest Major Market: Baton Rouge

Job Segment: Maintenance, Electrical, Engineer, Electronics Engineer, Field Engineer, Manufacturing, Engineering